Terms of service

Last updated 15 November 2026.

1. Who we are and what these terms cover

AE (AffordEnterprise, "we", "us") provides a business platform made of Workspace, Studio, Marketplace, Talents, AffordAI and Identity, and the apps built on it. These terms apply to your use of AE, this website and any app you install from the Marketplace unless that app comes with its own terms.

By creating an account, starting a trial or using AE you agree to these terms for yourself and, if you act for an organisation, for that organisation. If you do not agree, do not use AE.

2. Your account and your organisation

You must give accurate information and keep your sign-in details safe. You are responsible for what happens under your account. Tell us at once if you think someone else has access.

The person who creates an organisation is its first owner and decides who else joins, which roles they have and which apps they can open. The organisation, not the individual, is our customer for billing.

3. Plans, trials and payment

AE is offered on a free 30-day trial and on paid plans. What each plan includes (members, storage, environments, AI allowance and so on) is shown on the pricing page. Prices on this website are indicative until you confirm a plan inside AE.

Paid plans are charged in advance for the period you choose, by the payment methods AE offers (for example mobile money, bank transfer or card). Taxes are added where they apply. If a payment fails we may limit the organisation until it is settled.

You can cancel at any time inside AE. Cancellation stops the next charge; unless the law says otherwise, we do not refund a period that has already started. We tell you before changing a price, and a change does not apply to a period you have already paid.

4. Your data

You own the content and data you put into AE ("your data"). You give us only the permission we need to store it, process it and show it to the people you choose, so that we can run AE for you.

You are responsible for having the right to use your data in AE, including the right to process other people's personal data. The privacy notice explains what we do with personal data.

You can export your data while your organisation is active. After an organisation is closed we delete its data within a reasonable period, except what we must keep to meet the law or settle a dispute.

5. What you may not do

Do not use AE to break the law, to send spam or unlawful content, to attack or probe anyone's systems, to try to get at another organisation's data, to resell AE without our written agreement, or to upload malware or harmful files. Do not try to bypass limits, billing or security controls.

We may suspend an account or organisation that puts people or the platform at risk. Where we can, we tell you first and give you a chance to fix the problem.

6. Marketplace apps

Apps in the Marketplace are published by providers, which may be AE or independent builders. A provider is responsible for its app and its listing; AE reviews listings before they appear but does not guarantee any third-party app. Installing an app may share data in your organisation with that app, as its listing says.

7. AffordAI

AffordAI can draft, summarise and automate work. Its output may be wrong or incomplete. Check it before you rely on it, especially for legal, financial, medical or safety decisions. AI features may send the text you give them to a model provider so that it can answer. AE does not sell your data and does not use your organisation's content to train models.

8. Availability and support

We work to keep AE available and secure, but AE is provided "as is" and we do not promise it will be uninterrupted or error free. We will tell you in advance, where we can, about planned maintenance. Support is by email at the address below.

9. Our responsibility

Nothing in these terms limits liability that cannot be limited by law. Subject to that, we are not liable for indirect or consequential loss, lost profit, or lost data that you could have protected by exporting it, and our total liability to you for any claim in a 12-month period is limited to the amount you paid us for AE in that period.

10. Ending the agreement

You may stop using AE at any time. We may end or suspend your access if you seriously or repeatedly break these terms, if you do not pay, or if the law requires it. Sections that by their nature should continue (data, responsibility, governing law) continue after the agreement ends.

11. Changes to these terms

We may update these terms. We will post the new version here with its date, and tell organisation owners inside AE or by email about changes that matter. If you keep using AE after a change takes effect, you accept it.

12. Governing law and contact

These terms are governed by the laws of the United Republic of Tanzania, and the courts of Tanzania can hear disputes, without limiting any right you have under the consumer or data protection law that applies to you.

Questions about these terms: support@affordenterprise.com.